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Dispatch Math

ServiceTitan

Summary

ServiceTitan is an all-in-one field service management platform for residential and commercial trade contractors. It combines call booking, scheduling and dispatch, a technician mobile app, pricebook estimating, invoicing, payments, marketing and accounting syncs.

Price
Price on request
Open source
No
API
Yes
Best for
Growing HVAC, plumbing and electrical contractors running office and field teams

What we checked

Pages last read
AI answers
Named in 24 of 56Buyer questions, November 2026

ServiceTitan price and terms

Terms

Sign up without sales
NoNo

For AI agents

API
Yes
ServiceTitan's pricing page

Pricing page, captured

servicetitan.com/pricing, checked

What we checked on ServiceTitan

YesPartlyNo

What it costs your crewYes

Quote only

Every one of the three published packages ends in a Request Pricing call to action rather than a figure, so all tiers are sales-quoted.

Our per-technician pricing is designed to fit your business and goals, at any size.

servicetitan.com/pricingChecked

What it costs your crewYes

What the price is based on

The vendor states pricing is per technician, though it publishes no rate, so the unit is known but the amount is not.

On the page: ServiceTitan Packages section, subheading

servicetitan.com/pricingChecked

The trades it is built forYes

HVAC

Dedicated industry pages exist for HVAC, plumbing, electrical, lawn care, landscaping, pest control, pool service and handyman work, plus many more trades.

On the page: Industries index, primary industry cards and the Other Industries grid below them

servicetitan.com/industriesChecked

The trades it is built forYes

Plumbing

Dedicated industry pages exist for HVAC, plumbing, electrical, lawn care, landscaping, pest control, pool service and handyman work, plus many more trades.

On the page: Industries index, primary industry cards and the Other Industries grid below them

servicetitan.com/industriesChecked

The trades it is built forYes

Electrical

Dedicated industry pages exist for HVAC, plumbing, electrical, lawn care, landscaping, pest control, pool service and handyman work, plus many more trades.

On the page: Industries index, primary industry cards and the Other Industries grid below them

servicetitan.com/industriesChecked

The trades it is built forYes

Lawn care and landscaping

Dedicated industry pages exist for HVAC, plumbing, electrical, lawn care, landscaping, pest control, pool service and handyman work, plus many more trades.

On the page: Industries index, primary industry cards and the Other Industries grid below them

servicetitan.com/industriesChecked

The trades it is built forYes

Pest control

Dedicated industry pages exist for HVAC, plumbing, electrical, lawn care, landscaping, pest control, pool service and handyman work, plus many more trades.

On the page: Industries index, primary industry cards and the Other Industries grid below them

servicetitan.com/industriesChecked

The trades it is built forYes

Pool service

Dedicated industry pages exist for HVAC, plumbing, electrical, lawn care, landscaping, pest control, pool service and handyman work, plus many more trades.

On the page: Industries index, primary industry cards and the Other Industries grid below them

servicetitan.com/industriesChecked

The trades it is built forYes

Handyman

Dedicated industry pages exist for HVAC, plumbing, electrical, lawn care, landscaping, pest control, pool service and handyman work, plus many more trades.

On the page: Industries index, primary industry cards and the Other Industries grid below them

servicetitan.com/industriesChecked

The trades it is built forYes

Features for one trade

Trade-specific capability is documented, including pest-control chemical logging with compliance fields and audit-ready reports, plus flat-rate pricebook and equipment history.

Log chemicals in the Field App with compliance fields. No paper, no re-entry and all accessible via audit-ready chemical reports.

servicetitan.com/industries/pest-contro…Checked

Running the dayYes

Schedule and calendar

The dispatch board gives the office a full view of technicians' days with drag-and-drop reassignment and point-and-click rescheduling.

ServiceTitan's powerful dispatch board gives your team unprecedented oversight and flexibility to respond to scheduling curveballs and match…

servicetitan.com/features/dispatch-soft…Checked

Running the dayYes

Technician app

The native iOS and Android technician app carries job details, customer history, forms and photos, and lets techs update and invoice from the field.

Technicians can access job details, complete forms, capture photos, create estimates, and process payments—from a single platform.

servicetitan.com/features/field-mobile-…Checked

Running the dayYes

Route planning

Schedule Assistant and intelligent optimisation assign jobs by proximity and route efficiency to cut technician drive time.

Intelligent scheduling optimization that assigns technicians to jobs based on geographical proximity and route efficiency.

servicetitan.com/features/service-sched…Checked

Running the dayPartly

Where the trucks are

Live vehicle tracking, geofencing and GPS timekeeping sit in the separately sold Fleet Pro add-on rather than the core platform, though customer-facing tech tracking is core.

Fleet Pro is the only all-in-one commercial fleet management solution built directly into ServiceTitan. Track every vehicle and asset in real time,…

servicetitan.com/features/pro/fleetChecked

Running the dayYes

Texts to customers

The platform sends SMS appointment reminders and technician bios, and shows the customer the technician's truck on a map before arrival.

With ServiceTitan, you can send appointment reminders and even technician bios over SMS text so customers know what (and who) to expect when your…

servicetitan.com/features/customer-expe…Checked

Running the dayYes

Maintenance plans and recurring jobs

Service and preventative maintenance agreements are created, proposed, tracked and renewed in the product, with recurring visits scheduled from them.

Maximize profits and efficiency on every agreement with a complete end-to-end solution to create and manage your service and preventative maintenance…

servicetitan.com/features/service-agree…Checked

Running the dayYes

Checklists, photos and signatures

Technicians complete digital checklists and forms, capture photos and collect customer signatures on warranty and service documents in the app.

Job forms that require customer signatures such as warranty agreements, as well as forms that foster accountability and better customer service (such…

servicetitan.com/features/service-sched…Checked

Running the dayYes

Works without signal

The vendor states the whole field app, not a subset, remains usable offline, which matters for basements and rural sites.

Yes, the Field Mobile App and all its features are available in offline mode.

servicetitan.com/features/field-mobile-…Checked

Quotes and getting paidYes

Quotes and estimates

Techs build and present estimates in the field; homeowners review, approve and sign on screen, and sold estimates flow into invoices automatically.

Homeowners can review, approve, and sign estimates on-screen—helping techs close more jobs without needing to return to the office.

servicetitan.com/features/field-mobile-…Checked

Quotes and getting paidYes

Price book and options

A flat-rate pricebook underpins estimates and supports good-better-best multi-option proposals; Pricebook Pro adds prefilled content as a paid upgrade.

The ability to create Good-Better-Best proposals with a series of options to help increase average ticket prices.

servicetitan.com/features/service-sched…Checked

Quotes and getting paidYes

Invoices

Invoices populate automatically from sold estimates and completed work and can be sent from field or office with online payment links.

Invoices that are automatically populated based on sold estimates and work that's been performed throughout a job.

servicetitan.com/features/service-sched…Checked

Quotes and getting paidYes

Card and bank payments

Card, Tap to Pay, bank-linked payments, payment links and a customer portal cover field, office and online collection, with some methods US-only.

On the page: 'Flexible digital payment options' list

servicetitan.com/features/paymentsChecked

Quotes and getting paidYes

Customer financing

Integrated first-look and second-look consumer financing is built into estimates with instant decisions and, the vendor says, no additional fees; lender names are shown as logos rather than named in prose.

Close more jobs and increase ticket sizes with flexible financing integrated into ServiceTitan with no additional fees.

servicetitan.com/features/customer-fina…Checked

Quotes and getting paidYes

Parts and inventory

Inventory is tracked per truck and warehouse with barcode scanning, stock templates and automatic replenishment triggers.

Organize items in trucks and warehouses to improve inventory management. Process inventory location activities more efficiently by knowing exactly…

servicetitan.com/features/contractor-in…Checked

The office and your customersPartly

Online booking

Website and Google booking into live dispatch availability is sold as the Scheduling Pro add-on; the core platform ships a web scheduler widget.

Let customers book jobs directly through your website with the only 24/7 online booking engine that aligns with your dispatch rules, availability,…

servicetitan.com/features/proChecked

The office and your customersYes

Customer portal

A branded portal lets customers self-schedule, view invoices and agreements, approve proposals and pay around the clock.

Give your customers 24/7 access to self-schedule, make payments, and more to reduce manual tasks and unlock more revenue.

servicetitan.com/features/customer-port…Checked

The office and your customersPartly

Review requests

Automated review requests and reputation management across listing sites come with the Marketing Pro add-on, not the base packages.

Automate your emails, direct mail and review requests and save time with pre-built templates.

servicetitan.com/features/pro/marketingChecked

The office and your customersYes

Timesheets

Technicians clock in and out in the same workspace with drive time captured automatically and digital sign-off each pay period; the site does not name which payroll systems the hours export to.

Clock in and clock out from the same digital workspace.

servicetitan.com/features/service-sched…Checked

The office and your customersYes

Technician commissions

Commission tracking is listed as an included capability on all three published packages and feeds job-costing views of labour burden.

On the page: ServiceTitan Packages, feature list repeated in the Starter, Essentials and The Works columns

servicetitan.com/pricingChecked

The office and your customersYes

Leads and follow-ups

A sales pipeline with opportunity tracking, activity logging and task reminders is built in, aimed mainly at commercial deals and open proposals.

Manage your entire sales pipeline in one place. Track tasks, log activities, and organize contacts to stay on top of deals and close faster.

servicetitan.com/features/field-service…Checked

The office and your customersPartly

Marketing campaigns

Email, direct-mail postcard and digital ad campaigns run through the Marketing Pro add-on, whose price the vendor does not publish.

Email, direct mail, digital ads, and online reputation management—do it all, do it well, and do it easily with Marketing Pro.

servicetitan.com/features/home-services…Checked

The office and your customersYes

Several locations

One account can run multiple branches or franchise locations, with roll-up reporting across locations and franchisor-level standards.

With ServiceTitan, franchises finally have a platform that standardizes how business gets done, measures the data that matters, and scales with every…

servicetitan.com/market/franchise-manag…Checked

The office and your customersYes

Job costing and reports

Job costing flyouts break each job into materials, equipment, purchase orders, commissions and labour burden to show profit per job type.

Job costing flyouts that give you a quick breakdown of job costs based on materials, equipment, PO, commissions and labor burden so you can see your…

servicetitan.com/features/service-sched…Checked

What the AI doesYes

AI features

Titan Intelligence powers an in-product assistant plus job value prediction, price insights, review and invoice summary generation.

Atlas is your AI sidekick in ServiceTitan—able to handle tasks, surface insights, and even take action so it feels like you're working with a trusted…

servicetitan.com/features/titan-intelli…Checked

What the AI doesPartly

AI call answering add-on

An AI Virtual Agent answers calls and books jobs against live capacity, but it is part of the Pro add-on line and carries no published price.

Never miss a lead again with AI Virtual Agents that book jobs using your real-time capacity.

servicetitan.com/features/proChecked

What it connects toYes

QuickBooks Online

QuickBooks Online and QuickBooks Desktop both have native syncs, alongside Intacct, NetSuite, Viewpoint and a CSV route for anything else

ServiceTitan's integration with QuickBooks Online automatically syncs transactions over in near-real time, saving you time and effort.

servicetitan.com/features/accounting/in…Checked

What it connects toYes

QuickBooks Desktop

QuickBooks Online and QuickBooks Desktop both have native syncs, alongside Intacct, NetSuite, Viewpoint and a CSV route for anything else

On the page: Integration carousel, QuickBooks Online slide

servicetitan.com/features/accounting/in…Checked

What it connects toYes

Zapier and API

A public developer portal documents V2 APIs with app registration, and access is requested rather than self-provisioned instantly.

ServiceTitan's V2 APIs provide enhanced security, performance, and self-service access to developer tools and resources.

developer.servicetitan.ioChecked

Where it is soldYes

Canada

The US is the home market and Canada is explicitly supported with a reduced payment method set

ServiceTitan Payments customers in Canada can offer swipe via card readers, keyed-in transactions, and Online Payments. Tap to Pay and Pay by Bank…

servicetitan.com/features/paymentsChecked

Where it is soldNo

Australia

nothing on the site addresses UK VAT or Australian GST.

On the page: Frequently asked questions, 'What payment methods are available in Canada?'

servicetitan.com/features/paymentsChecked

Trying it, starting and getting helpNo

Sign up without a sales call

There is no checkout: every package and every product page routes to Request Pricing or a personalised demo form that asks technician count first.

On the page: ServiceTitan Packages, call-to-action button on all three package cards

servicetitan.com/pricingChecked

Trying it, starting and getting helpYes

Help getting set up

A guided onboarding programme trains the team, configures the system and assigns a customer success manager at go-live; the vendor does not say whether it costs extra.

Our onboarding process ensures that your entire team is efficiently trained so you can begin to experience the benefits of ServiceTitan from day one.

servicetitan.com/features/onboardingChecked

Trying it, starting and getting helpPartly

Contract and cancelling

The Terms of Use state fees are in US dollars and non-refundable, which implies a committed term, but no month-to-month or annual length or cancellation route is published.

Unless otherwise agreed in writing, all fees are in U.S. Dollars and are non-refundable.

servicetitan.com/legal/terms-of-useChecked

Trying it, starting and getting helpPartly

Getting your data out

The contract promises only commercially reasonable efforts to export your data on request after termination, may charge service fees, and disclaims completeness.

Following termination and upon Customer's request and subject to any specific restrictions applicable to Customer or Customer Data, ServiceTitan will…

servicetitan.com/legal/terms-of-useChecked

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