mHelpDesk price and terms
Terms
- Free to start
- PartlyNo free plan (limited free use)14 days, no credit card required and no obligation to purchase
- Sign up without sales
- PartlySome plans
The terms in full
no standing free plan is published
What needs a higher plan
- Growth
- Cost for 5 users a month, Cost for 10 users a month, Features for one trade, Checklists, photos and signatures, Parts and inventory, Timesheets
- Success
- Where the trucks are
Where these prices come from
intercom.help/mhelpdesk/en/articles/12641238-plans-and-pricing, checked
What we checked on mHelpDesk
Cost for 5 users a month
$249 a month on Growth for 5 users. Counted as one office user and the rest technicians in the field.
Growth Plan – Includes 8 users for $249/month
Cost for 10 users a month
$329 a month on Growth for 10 users. Counted as one office user and the rest technicians in the field.
On the page: Plans and Pricing article, bulleted plan list
Promotion and regular price
none: the plans article quotes plain monthly prices for Pro, Growth and Success, with no promotion and no yearly price shown per month.
Pro Plan – Includes 3 users for $169/month
Quote only
All three subscription plans carry a published monthly price; only services such as data migration and data restoration are sold on a custom quote.
mHelpDesk offers several plans designed to fit your business needs: Pro Plan – Includes 3 users for $169/month Growth Plan – Includes 8 users for…
What the price is based on
Each plan is a flat monthly price that includes a set number of users (3, 8 or 10), and extra users are bought one at a time.
Each mHelpDesk plan comes with a certain number of users. Once you have created active user profiles for every license your plan includes, you can…
Adding a user
Adding a technician past the plan's included users costs a per-user fee that falls on bigger plans: $45 on Pro, $40 on Growth and $35 on Success.
up to 3 USERS *Add users for $45 each
Setup or onboarding fee
The pricing article lists one-off paid services: data migration on a custom quote, training at $85 an hour and template redesign from $150. It does not say whether any of them is required.
Training $85 per hour Data Migration -Custom Quote
Card processing rate
Cards run through a processor you connect, such as Square, Stripe or Authorize.Net, each listed at 2.9% plus 30 cents. PayPal can also be added, so its own processing is not required.
Square Transaction Fee: 2.9% + $0.30 per transaction
HVAC
HVAC, cleaning, contractors, electricians, plumbers, handymen, exterminators, locksmiths, roofers and installers are named in one general list, but the site carries no page of its own for any trade.
mHelpDesk has happy customers across several industries, including: - HVAC - General contractors - Electricians - Plumbers - Handymen - Exterminators…
Cleaning
HVAC, cleaning, contractors, electricians, plumbers, handymen, exterminators, locksmiths, roofers and installers are named in one general list, but the site carries no page of its own for any trade.
On the page: About this app, industries list at the end of the vendor's description
Features for one trade
Customer equipment tracking keeps each unit's service history, which suits HVAC. It is included on Growth or costs $10 a month on Pro. Chemical logs, pool readings and flat-rate price books are not documented.
With mHelpDesk, it's easy to track the details and service history of every piece of customer equipment.
Schedule and calendar
The office and technicians can view a whole team's schedule and create jobs and appointments on it; the vendor never mentions dragging jobs between technicians.
The calendar is a way to view all your jobs (either assigned or unassigned) and allows you to schedule your staff accordingly. From here, you can…
Technician app
Technicians carry lead, customer and job details in the phone app and changes flow automatically between field and office.
By keeping all of your lead, customer, and job details within the app, your team always has the information they need.
Where the trucks are
A map shows each staff member's last recorded location next to the jobs. Maps & Geo Tracking is included on the Success plan and costs $30 a month as an add-on on Pro and Growth.
Click on Location (Screenshot H) to view your staff's most recently updated location.
Texts to customers
Automated email and text alerts keep customers up to date on job status; no on-my-way message with an arrival time is described.
mHelpDesk allows you to send out automated notifications via email and text message for a variety of instances!
Maintenance plans and recurring jobs
Recurring Jobs, switched on from the add-ons page, creates a series of maintenance visits at a set frequency, and recurring invoices can bill them. The help pages describe no named service agreement or plan product.
mHelpDesk's Recurring Jobs Feature will help you automate the scheduling of your upcoming planned jobs
Checklists, photos and signatures
Custom forms give technicians checklists per job type. Growth includes a single form, Success includes multiple, and Pro pays $30 a month. Photos can be attached to estimates; signature capture is not documented.
with mHelpDesk Custom Forms you can create checklists for your techs or specialized forms to capture specific information for different types of jobs.
Works without signal
The app is explicitly built to keep working without wifi or cell signal and syncs automatically once a connection returns.
With our innovative offline feature, your team can continue to work even when a wifi or cell signal isn’t available. Then the app automatically syncs…
Quotes and estimates
Estimates are created and sent from the phone on customised templates and convert into an invoice; online approval by the customer is not described.
An ‘approve’ button can be added to your estimate or estimate email, allowing customers or leads to approve the associated estimate.
Price book and options
A price list holds your parts and services, can be imported, and supports item groups that add several lines to an estimate at once. Good, better and best option quotes are not documented.
Item groups allow you to quickly add several items to your estimates, jobs, or invoices in one easy step.
Invoices
Invoices follow from the estimate and can be viewed or emailed from the phone; automatic chasing of unpaid invoices is not described.
Recurring Invoices are generated based on a schedule to help you automate your billing process.
Card and bank payments
Technicians take card payments on invoices and deposits in the mobile app, bank transfers can be processed when mHelpDesk Payments is on, and customers can pay invoices online in the portal.
If you have mHelpDesk Payments enabled, any ACH or Credit Card payment can be processed here as well!
Parts and inventory
Inventory tracking is included on Growth and higher. A multi-location setting tracks stock in warehouses, trucks and storefronts, counted from the price list's product items.
Common locations are warehouses, trucks, and storefronts. However, you are not limited to these 3.
Online booking
Online Booking lets customers pick a service, a preferred staff member and an open time. It is added to your website by pasting code or shared as a link; booking from Google is not mentioned.
With mHelpDesk Online Booking, customers can select a service you provide, choose a preferred staff member and select an available appointment time!
Customer portal
The customer portal is embedded in your website and shows customers their jobs and invoices. They can request work and pay invoices online, though invoice PDFs appear only once a job is closed.
Our online customer portal allows your customers to sign in to their own mHelpDesk portal to check the status of their job, submit requests and even…
Timesheets
Staff clock in and out in the mobile app. Timesheets are included on Growth or cost $20 a month on Pro, and the hours download as CSV files rather than going to a named payroll product.
CSVs can be uploaded to Excel, Google Sheets, and many other common applications including some payroll systems.
Leads and follow-ups
A Lead Manager is included on Growth and costs $10 a month on Pro. Reminder rules can put follow-ups on a staff calendar when a job hits a status; follow-up on open quotes is not described.
Reminder rules allow you to automatically add a reminder to your or another staff member’s calendar at a set amount of time after a job hits a…
QuickBooks Online
Our sync is available for both QuickBooks Desktop and QuickBooks Online
On the page: Enable QuickBooks Sync, opening paragraph
QuickBooks Desktop
Our sync is available for both QuickBooks Desktop and QuickBooks Online
On the page: Enable QuickBooks Sync, opening paragraph
Xero
Xero is never mentioned.
Our sync is available for both QuickBooks Desktop and QuickBooks Online
Canada
nothing states sales tax handling, or sale into Canada, the UK or Australia.
Once you've made your Sales Tax Item, you can add it to any Estimate or Invoice by choosing the correct Tax Item from the drop-down menu.
Australia
nothing states sales tax handling, or sale into Canada, the UK or Australia.
On the page: Sales Tax in mHelpDesk, Adding Sales Tax Items section
Free trial or free plan
A buyer can run their own jobs through a 14-day trial with no card and no obligation, but the vendor publishes no standing free plan.
Create your free trial at mhelpdesk.com and try it free for 14 days. No credit card is required, and you have no obligation to purchase.
Sign up without a sales call
A trial is advertised and users and billing can be changed in a self-service billing portal. The plans article asks new buyers to call for a one-hour walkthrough, and no online checkout is shown.
Please give us a call so we can schedule a one-hour walkthrough.
Help getting set up
A personal success coach works with you through onboarding, and Pro lists live training support. Data migration is a custom-quoted extra and further training costs $85 an hour.
Work one-on-one with a personal success coach through onboarding.
mhelpdesk.comChecked
Contract and cancelling
Membership runs monthly or annually and can be cancelled at any time, but only by telephoning the customer success team, and no partial period is refunded.
To cancel, contact our Customer Success team by calling us toll free at 1-888-558-6275 ext 2.
mhelpdesk.com/user-agreementChecked
Support
A toll-free phone line, an email address and onboarding success coaches are offered; the vendor publishes no support hours or any early-morning cover.
Chat: Click the little blue chat icon in the bottom right of the screen Phone: (888) 558-6275, Ext. 2
Getting your data out
Customer lists and timesheets download as CSV files, but a full data extraction is a paid service starting at $75 per 7,000 pieces of data.
Data Extraction -Start $75 per 7000 pcs of Data
mHelpDesk alternatives
All 9 alternatives6 more alternatives
4 of the 9 publish a price.
- ServiceMonsterFrom $99.99 a monthField service CRM for cleaning and exterior-washing businesses: schedule, dispatch, invoice and market.
- WEX Field Service ManagementFrom $69 a monthAll-in-one scheduling, dispatch, proposals and payments software for home service contractors.
- FieldPulseOn quoteAll-in-one field service platform for trade businesses, priced per user on a custom quote.
- FieldCampOn quoteAI-native field service suite with a built-in AI receptionist and dispatcher, sold only by quote.
Sources and changes
Last changed
Sources23
- play.google.com/store/apps/detailsIndependent source
- intercom.help/mhelpdesk/en/articles/12641238-plans-and-pricingIndependent source
- mhelpdesk.com/
- mhelpdesk.com/user-agreement
- intercom.help/mhelpdesk/en/articles/1059008-mhelpdesk-glossaryIndependent source
- intercom.help/mhelpdesk/en/articles/1037069-using-the-map-featureIndependent source
- intercom.help/mhelpdesk/en/articles/1069065-templated-item-groupsIndependent source
- intercom.help/mhelpdesk/en/articles/1243520-recurring-jobsIndependent source
- intercom.help/mhelpdesk/en/articles/1266754-recurring-invoicesIndependent source
- intercom.help/mhelpdesk/en/articles/2430080-deposits-on-estimatesIndependent source
- intercom.help/mhelpdesk/en/articles/2447627-setting-up-notificationsIndependent source
- intercom.help/mhelpdesk/en/articles/2447673-adding-new-user-licensesIndependent source
- intercom.help/mhelpdesk/en/articles/2502115-sales-tax-in-mhelpdeskIndependent source
- intercom.help/mhelpdesk/en/articles/2729041-multi-location-inventory-settingsIndependent source
- intercom.help/mhelpdesk/en/articles/2940366-getting-started-guideIndependent source
- intercom.help/mhelpdesk/en/articles/843508-introduction-to-customer-equipment-trackingIndependent source
- intercom.help/mhelpdesk/en/articles/854811-set-up-reminder-rulesIndependent source
- intercom.help/mhelpdesk/en/articles/859372-create-custom-formsIndependent source
- intercom.help/mhelpdesk/en/articles/863779-download-timesheets-entriesIndependent source
- intercom.help/mhelpdesk/en/articles/865889-online-bookingIndependent source
- intercom.help/mhelpdesk/en/articles/869542-enable-quickbooks-syncIndependent source
- intercom.help/mhelpdesk/en/articles/871696-mhelpdesk-payments-faqsIndependent source
- apps.apple.com/us/app/mhelpdesk/id1120307262Independent source
What changed on this page1
- Field features, terms
Similar in Field service software
See all in Field service software
- OneBookPlusAustralian trades app that keeps quotes, a dispatch board, GST invoices and its own double-entry ledger together.
- OptimoRouteRoute and schedule optimization that plans every technician's day at once and sends it to a driver app.
- Pool BrainPool service management: routes, chemical dosing, quotes, invoicing and payments in one platform.
- QuoteIQPhone and web app to quote, schedule and invoice, with a 24/7 AI phone answerer that books jobs included in the price.
From our research
- What field service software costs and where it jumpsLawn Buddy and ServiceM8 have free plans, several paid plans are cheap to start, and the price jumps with fieldd.
- What Is the Best Timesheet System for Small Businesses?Connecteam is free for small crews, Workyard prices per seat with location-checked timesheets, and Swept fits cleaning companies billed per site.
- The median field service tool cost $231 a month for 5 users in November 2026, and $339 for 10
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